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ERMAZ Refund Policy

The seller is Ermaz LLC, a limited liability company formed in the State of Wyoming, United States. You can reach us at hello@ermaz.app.

Payments are processed by Paddle, our merchant of record. This policy forms part of the terms of use, and where the two differ, this policy applies.

The preview is free, so there is nothing to refund for it. You see the site Ez built, working, before you pay anything. You are never asked to buy a website you have not looked at.

Launch (one-time)

  • Full refund within 14 days if the site was never deployed, or does not work as described.
  • After 14 days the work is delivered and the source code is yours, so the payment is not refundable. Your site stays live either way.

Website Care, $39 per month

  • Cancel anytime, the plan runs to the end of the paid month, then does not renew. No cancellation fees.
  • First payment: full refund within 14 days if no maintenance visit, article or inquiry reply has been produced yet.
  • Renewals: refundable within 7 days of the renewal date if nothing has been produced in the new period.
  • Cancelling Care never takes your site down. Launch already paid for the hosting.

Revisions and packages

  • Your first fitting is included. Further fittings are $19 each, charged only if they ship. If the factory cannot complete one, you are not charged.
  • Talking to Ez about your site costs nothing, however much you talk. A fitting is charged when Ez manufactures a new version from the changes you asked for.
  • If a fitting ships and is materially wrong, tell us within 7 days: we will re-run it at no cost, or refund the $19.
  • Factual corrections (phone, hours, prices, typos) are free, so there is nothing to refund.
  • A signed Google Play package is $49. If it is never produced, you are not charged.

Failed or faulty work

Failed and refused runs are never charged. If something you paid for is materially defective, contact us within 7 days and we will fix it or refund it.

How to request a refund

Reply to your Paddle receipt email, use paddle.net (Paddle's buyer support portal), or email Ermaz LLC at support@ermaz.app. Refunds are returned to the original payment method, typically within 5 to 10 business days.

Last updated: August 2026.